What are your business hours?

• Our office is open Monday to Friday: 8:30 AM to 5:00 PM EST. We're closed for all major holidays, including federal holidays.

How do I connect with your team?

• Call us at: 519-737-9283
  • Extension 1 will bring you to our local sales team. You can connect with us Monday to Friday 8:30 AM to 5:00 PM EST.
  • Extension 2 will connect you with our local technical support team. We are available over the phone Monday to Friday 8:00 AM to 8:00 PM EST and Saturdays from 10:00 AM to 1:30 PM EST.
  • Extension 3 directs you to our accounting department. We can be reached Monday to Friday 8:30 AM to 4:00 PM EST.
  • Reminder, we are closed for all major holidays!
• Need help outside of our listed hours?
  • We offer a 24-hour tech support line! Our after hours support team is available 24/7 when you call extension 2.
  • For the best support experience, we recommend contacting us during our local support business hours.
  • Our voicemail is always available and we respond to your message within one-business day.

Where is your main office?

• We are located at: 158 Erie St. N. Leamington, ON N8H 3A4.

Where do you provide your services?

• We have specialized in connecting homes to high-speed internet across Windsor and Essex County for over 19 years, and are proud to continue expansion across the province.
• Depending on your address, you may qualify for our fibre internet, fibre-fed cable internet, or fixed wireless internet.
• We also offer TV! Our fully regulated IPTV television service called NorthWaveTV is available to WaveDirect internet subscribers. Subject to availability at your address.
• We're constantly expanding our service region, so please check your address to see service availability, or contact us directly to learn more.

I signed up for services. Where do I pick up my equipment?

• If you're coming by the office to pick up internet or TV equipment, please come to the front door to our Leamington office during business hours.
• If you can't make it to Leamington, we will ship your equipment to you for free! Your client experience advisor will coordinate your shipment or pickup over the phone when you sign up.

Don't see your question above? Contact our dedicated Client Experience Team at 519-737-9283 and we would be happy to assist you.